Frequently Asked Questions
The transfer charge covers converting your original video tape, cine film, audio recording or other media into a digital file. Any optional USB drive or DVD copy is charged separately.
Yes. A secure digital download link is included with every successful transfer at no extra charge.
No. USB drives and DVDs are optional physical delivery formats. You can simply use the free secure download if that suits you.
This is the cost of supplying a new DVD containing your completed digital files. It is not the price for converting footage from an existing DVD.
This is for supplying a new USB drive containing your completed files. The smallest suitable capacity will be selected for your order, and the price will be confirmed before work begins.
Yes. Transferring footage from an existing DVD is treated as a source-media transfer and will be quoted according to the work required.
You do not need to identify it yourself. Send me a clear photograph of the tape, reel, disc or recording and I can usually identify it for you.
Yes. Free local collection and return is available on media-transfer orders of £30 or more in Wanstead, Snaresbrook, South Woodford and Woodford Green. Smaller orders can be dropped off and collected locally by arrangement.
Yes. All original tapes, films, discs, photographs and recordings are returned after the work has been completed.
Most orders are completed within 7 to 10 days. Larger collections or difficult media may take longer, and I will explain this before work begins.